GOOD TO KNOW
Frequently Asked Questions
What are the shipping options for U.S. orders?
Standard shipping costs $8 for U.S. orders below $70. Orders of $70 or more qualify for free Standard shipping.
How do I get free shipping?
When your U.S. order reaches $70 or more, select the free Standard shipping option at checkout if it is available for your address.
When will my order arrive?
Orders are normally processed within 3–5 business days after payment confirmation. Standard delivery then takes an estimated 10–20 business days after dispatch, or 13–25 business days in total. Business days exclude weekends and public holidays. These estimates are not guaranteed delivery dates.
When will I see the final shipping charge?
Your final Standard shipping charge is shown at checkout after you enter your U.S. shipping address.
How do I report a product or order problem?
Email info@foldandflame.com or use our Contact Us page. Include your order number and a description of the issue. For damage, defects, or an incorrect item, please include clear photos so our team can review it.
How do I request a return?
We do not accept returns for change of mind or other non-quality reasons. If your item arrives damaged, defective, or incorrect, email info@foldandflame.com or use our Contact Us page within 30 days after delivery. Include your order number and clear photos when available. Please wait for our support team to review the issue and provide the authorized return address for your order before sending anything back.