Refund policy

We want to help resolve any issue with your order. To request a return, report damage or a defect, or ask about an incorrect item, email info@foldandflame.com or use our Contact Us page. Please include your order number and a description of the issue. For damage, defects, or an incorrect item, include clear photos of the product and packaging when available.

Return eligibility and request window

We do not accept returns for a change of mind or other non-quality reasons. If an item arrives damaged, defective, or different from what you ordered, contact us within 30 days after delivery. Include your order number, a description of the issue, and clear photos when available. This policy does not limit rights that cannot be excluded under applicable law.

How returns are arranged

Please do not send an item back before contacting us. We review each request and provide return instructions by email. Return destinations can vary by item and order. After approving your request, our support team will provide the authorized return address for your order by email. The company's registered business address is not a return address.

Return shipping costs

For an approved return of an item that arrived damaged, defective, or incorrect, we cover the reasonable return shipping cost. We will either provide a prepaid return label or agree on a return method and cost in advance and reimburse the approved postage after receiving the shipping receipt. Please do not buy an unapproved return service and assume that its full cost will be reimbursed. We do not charge a restocking fee.

What is refunded

When an item is damaged, defective, or incorrect, we refund the affected item's price and applicable tax after receiving and inspecting the return. We also refund any original shipping charge paid for the order. If the order qualified for free shipping, we do not deduct a shipping charge from the refund afterward.

Refunds

After an eligible returned item arrives at the authorized return address and is inspected, we issue the refund to the original payment method within 5 business days. We require the item to be returned before issuing a refund. Your payment provider may take additional time to make the funds available.

If you have not received a refund after that period, contact info@foldandflame.com with your order number so we can investigate. Nothing in this policy limits rights that cannot be excluded under applicable law.